Training Options Discussing How to Manage Chargebacks
Prevention begins with education. While your acquirer or payment processor may train you and your team on how to access chargebacks from online, or to download them to your organization, that doesn't mean they will take the time, or have the experience, to teach you what you need to do with those chargebacks. The Fraud Practice provides multiple courses and a certification track to help you learn about managing credit card chargebacks.
To begin with, if you are new to credit cards, you should start by taking the Introduction to Credit Card Payments. If you understand the players and how credit card payments work, but are new to chargebacks, you should take the Introduction to Credit Card Chargebacks course.
If you are experienced with chargebacks, but are looking for how to produce more value or "how to" reduce chargebacks, you should consider the Advanced Analytics for Credit Card Chargebacks course. Chargebacks represent a lot more than just fraud, and as an organization, it is in your best interest to have someone focused on chargebacks to determine which ones could possibly be avoided or reversed. To that end there is a full certification track entitled "eCommerce Chargeback Specialist" certified by The Fraud Practice designed to provide individuals responsible for managing chargebacks in an organization training and validation that they have mastered the information they need for this key position.